Support

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Most Popular Support Questions

The ZP500 is one of the most commonly used thermal ...
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Today we don't support Canadian shippers however this is ...
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Of course!

Force.com Free Edition gives you 100 free ...

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You may have and small number of shippers in your ...

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To remove your FedEx account number from the shipping wizard ...

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If your users can’t access all of the Shipmate ...

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It appears the newest version (10) of Google Chrome does ...

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Shipmate supports the same browsers as Salesforce.

A list of ...

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Please try the following to resolve your issue:

  1. Update all ...
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Yes! Just use our custom address source functionality to integrate ...

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Documentation

Setup Docs

  1. Installation
  2. Configuration
  3. Chatter Setup (optional)
  4. Scheduled Tracking Setup (optional)
  5. Setup Custom Address Source (optional)
  6. Thermal Printer Setup (optional)
  7. Managing User Licenses


Videos

  1. Import your FedEx Address Book


User Guide



  1. Start Page
  2. Shipmate preferences
  3. Shipment Wizard - Step 1
  4. Shipment Wizard - Step 2a
  5. Shipment Wizard - Step 2b
  6. Shipment Wizard - Step 3
  7. Shipment Wizard - Step 4
  8. Shipment Wizard - Step 5
  9. Shipments
  10. Tracking
  11. Shipment modification
  12. Packages and package profiles
  13. Shipment special services
  14. International Commodities
  15. Closing your FedEx ship day
  16. Uninstalling Shipmate


Upgrade Documents



  1. Upgrade from V2.2 to V2.3
  2. Upgrade from V2.3 to V2.4
  3. Upgrade to Version 2.6